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FAQ
Frequently Asked Questions
Basic information
What participation options does Livebid offer for auctions?
How can I contact the auction house?
How can I offer items on Livebid?
How can I get more information about an auction or an item listed on your website?
I am an artist or copyright holder. How can I report an item that infringes my copyright?
Do I, as a bidder, pay any fees for participating in an online or hall auction?
Can I watch a live auction without placing any bids?
My account
I am trying to create an account, but it says my email address is already in use. What should I do?
I have lost my ID card. What should I do?
How can I change my password?
How can I update my personal information?
How can I update my billing information?
The auction house has notified me that I have unpaid items on my account. What does this mean and how can I resolve it?
If I update my profile after registering or entering limits, will the limits I set disappear?
How can I cancel my account?
Entry to the auction
Do I need to register for the auction before I can start setting limits?
I have requested to participate in the auction. How can I find out if I have been approved?
What should I do if the approval for entering the auction is taking too long after I have requested it?
Limits/Live Bidding
How do I set a limit?
How do I cancel a limit?
Can I see my set maximum limit somewhere?
How can I be sure that an item is genuine and that its condition meets my requirements?
When will the item be auctioned?
How much time do I have to place a bid during the auction?
If I set a higher limit than the last bid from another bidder and win the item, will I pay the full amount I set in the limit?
Shipping and payment
How will I know that I have won an item?
When will I receive the invoice?
How can I pay for the item?
If I win an item, is the auctioned price final?
How does shipping work?
Emails and notifications
Watchdog
SMS Notification for Auction Start
I do not want to receive auction news via email.
Account verification
Is it necessary to verify your phone number, and how do I do it?
Is it necessary to verify identity documents?
If you did not receive the authorization email, what should you do?
Support
If you encounter any technical issues while using the service, whom should you contact?
If your device does not have a functional webcam, how can you proceed with identity verification?
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